I would also like to make it known I am a Registered Nurse and frontline worker and must travel from Locust Grove to Decatur to work, at least 40 miles one way. This is not feasible considering I am still paying the monthly note to Navy Federal Credit Union and the insurance while the car is inoperable. However, I did not receive this information in writing, and it would incur thousands of dollars upfront with no clear standard on the rental process or when I will receive reimbursement. I was eventually informed I could rent with another car rental company and receive reimbursement. If you are driving a Ford Focus, please do some research and think about selling it ASAP. Ford created a nightmare for customers with a sub-standard control module, but their response to this situation was beyond horrible. When the sales rep appraised the car and made a lowball offer he explained the offer by listing the things that could go wrong with a car sitting for months! We negotiated and they finally got to a price I could live with and now I am enjoying driving a Honda Civic. He indicated that I shouldn't be too concerned about repairs required due to the car sitting for months because it "is really a well-made car". I contacted the dealership's Operations Manager and asked him to make an offer on my car.
She called back soon after to inform me that due to pending legal action that $500 would not be available. Meanwhile the Ford representative contacted me and offered me $500 in Ford credit for future repairs. Three dealer visits for the transmission control module issue are required to qualify. There is a class action suit against Ford, but I did not qualify. I was also informed that my car was the 26th in line for the same repair. After 4 months with no action, I was informed that it could take up to 8 months, or more for the repair and that I would be responsible for any further repairs resulting from the car sitting. I bought another car, paying the crazy prices for used cars because new cars take 3-4 months for delivery. The Ford of Canada representative indicated there was a possibility of rental assistance. Another service representative gave me the Ford of Canada number to call for further advice.
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